Messaging Privacy Policy Last Updated: July 25, 2026 This Messaging Privacy Policy explains how Bluegrass Rental Management LLC ("Bluegrass Rental Management," "BRM," "we," "us," or "our") collects, uses, and protects information related to our text messaging program (the "Messaging Service"). We use SimpleVoIP to provide the Messaging Service. For purposes of the Messaging Service, SimpleVoIP acts as our service provider and data processor. Collection of Information We collect information from and about you when you use the Messaging Service, including information you provide directly to us. This information may include: - The mobile telephone number you provide when communicating with us or enrolling in the Messaging Service; - Your text messaging history with us; - Information included in messages you send to us; and - Information reasonably necessary to respond to your questions, service requests, maintenance requests, leasing inquiries, account questions, or other communications. Use of Information We may use information collected through the Messaging Service to: - Send and receive text messages; - Respond to leasing, resident, client, vendor, or property-related inquiries; - Provide appointment reminders, scheduling updates, maintenance updates, account notifications, and other service-related communications; - Deliver, operate, maintain, analyze, and support the Messaging Service; - Improve the features and performance of the Messaging Service; and - Customize and improve your experience when communicating with us. Sharing of Information We may share, transfer, or disclose information when you consent to us doing so or in the circumstances described below. Service Providers We may share information with service providers that assist us in operating and delivering the Messaging Service, including SimpleVoIP and telecommunications providers. We do not sell, rent, or share mobile phone numbers, text messaging consent records, or SMS-related personal information with third parties or affiliates for their marketing or promotional purposes. Information may be shared with service providers only as reasonably necessary to provide the Messaging Service on our behalf. Legal Requirements and Protection We may disclose information when we reasonably believe disclosure is necessary or appropriate to: 1. Comply with applicable laws, regulations, legal processes, or governmental requests; 2. Enforce an agreement or protect our contractual rights; 3. Protect the rights, privacy, safety, or property of Bluegrass Rental Management, our clients, residents, employees, vendors, service providers, or others; 4. Prevent fraud, abuse, security threats, or illegal activity; or 5. Pursue available remedies or limit damages we may sustain. Protection of Information We use reasonable physical, technical, administrative, and organizational safeguards based on the sensitivity of the information we collect. These safeguards are intended to protect information against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or unauthorized access. However, no electronic communication, online service, or data-storage system can be guaranteed to be completely secure. Although we work to protect your information, we cannot guarantee the absolute security of information transmitted through the Messaging Service. Retention of Information We retain information for as long as reasonably necessary to operate the Messaging Service, maintain appropriate business records, and comply with applicable legal and contractual obligations. We may also retain and use information as necessary to resolve disputes, protect our company and customers, and enforce our agreements. Consent, Choices, and Controls Consent to receive automated or recurring text messages is not a condition of purchasing goods or services, entering into a lease, submitting a maintenance request, or doing business with Bluegrass Rental Management. Message frequency may vary. Message and data rates may apply. You may opt out of receiving future text messages at any time by replying: STOP You may also reply: OPTOUT After opting out, you may receive one final message confirming that your opt-out request has been processed. For assistance, reply: HELP Opting out of text messages does not prevent us from contacting you through other legally permitted methods when necessary to administer a lease, provide property-management services, address an emergency, satisfy a legal obligation, or respond to a request you initiated. Customer Care For questions or concerns regarding the Messaging Service, contact: Bluegrass Rental Management LLC 115 Walton Avenue Lexington, Kentucky 40508 Email: Dylan@brmlex.com Phone: 859-740-9619 By signing up to receive text messages from Bluegrass Rental Management, you also agree to our primary Privacy Policy and any applicable Terms and Conditions.